All sales are final once shipped. Products that have left our facility cannot be returned or exchanged because proper storage conditions cannot be verified during return transit.
Due to the temperature-sensitive and stability-controlled nature of research chemicals, all sales are final once shipped. Approved refunds, replacements, credits, or other resolutions are limited to eligible situations under this policy.
IMPORTANT: Due to the temperature-sensitive and stability-controlled nature of research chemicals, all sales are final once shipped. Myogen Peptides LLC cannot accept returns or exchanges of products that have left our facility, as we cannot verify that proper storage conditions have been maintained during return transit.
This policy protects both Myogen Peptides LLC and our customers by ensuring product integrity.
Order cancellations are accepted only prior to shipment. Once an order has entered fulfillment or has been tendered to a carrier, it cannot be canceled or modified.
To request cancellation before shipment, contact [email protected] immediately with your order number. We will confirm eligibility. Orders canceled before shipment receive a full refund to the original payment method within five (5) to ten (10) business days. A $15 processing fee may be deducted to offset fulfillment preparation costs.
Myogen Peptides LLC stands behind the purity and accuracy of every product. If you independently have a product tested by an accredited, HPLC-certified third-party laboratory, and the resulting Certificate of Analysis demonstrates a purity level below the percentage stated on the product COA or a quantity variance greater than 10% from the labeled amount, we will, at Myogen Peptides LLC’s sole option, provide one of the available remedies below.
Verification Requirement: To process a claim under this guarantee, Myogen Peptides LLC must be able to verify the test results directly with the testing laboratory facility. Anecdotal or subjective reports cannot be processed.
Dosage Understanding: This guarantee applies to the active component as scientifically established. Researchers are responsible for understanding the yield of specific salt compounds, including situations where a peptide salt may yield a different amount of pure active peptide.
Myogen Peptides LLC stands behind the quality of its products. If you believe you have received a product with a manufacturing defect, meaning the product fails to conform to the specifications stated in the Certificate of Analysis (COA) at the time of shipment, you must notify us in writing within fourteen (14) days of receipt.
To report a suspected defect, email [email protected] with the information listed below. Myogen Peptides LLC will review your claim and, if a defect is confirmed, will replace the product or issue a refund at its sole option.
If your order arrives visibly damaged or with compromised packaging, you must promptly document and report the issue.
Resolution: Myogen Peptides LLC will replace or refund at its sole option.
Myogen Peptides LLC maintains rigorous fulfillment verification and photographic documentation for every order prior to dispatch.
If your shipment is incomplete, contact [email protected] within three (3) business days of delivery with your order number and the specific item details. If our records confirm an item was omitted, we will promptly ship the missing product at no additional cost.
If you receive a product that does not match your order, contact [email protected] within seven (7) days of receipt with your order number and description.
Myogen Peptides LLC will ship the correct product and provide a prepaid return label for the incorrect item.
Myogen Peptides LLC requires a ten (10) business-day waiting period from the date of carrier pickup before a package can be officially classified as lost and an insurance claim initiated.
If tracking shows a package as delivered but you have not received it, please contact the carrier directly and file a claim. Shipping protection does not extend to packages confirmed as “Delivered” by the carrier.
The following items are non-returnable:
Refunds are issued only for eligible situations listed below. Refunds are not available for change of mind, ordering errors, or products improperly stored after delivery.
Processing Time: Approved refunds will be issued to the original payment method within five (5) to ten (10) business days.
Shipping Costs: Shipping costs are non-refundable except for Myogen Peptides LLC errors or Quality Guarantee claims.
Myogen Peptides LLC encourages Purchasers to contact [email protected] to resolve any issues before contacting their financial institution.
Filing a chargeback without first attempting resolution through Myogen Peptides LLC violates these terms. Any account associated with an unauthorized chargeback will be permanently banned.
Myogen Peptides LLC will provide the financial institution with complete order history, shipping records, fulfillment verification photographs, and checkout attestation records as evidence. Should a chargeback be resolved in favor of Myogen Peptides LLC, a $35 administrative fee will be applied.
Products must be stored in accordance with the specifications provided on the label and Certificate of Analysis. Failure to maintain proper storage conditions may result in product degradation.
Myogen Peptides LLC bears no responsibility for products improperly stored after delivery, and claims based on degradation due to improper storage will not be honored.
Myogen Peptides LLC ships within the United States only. Products are shipped with appropriate temperature controls when required.
Risk of loss and title pass to Purchaser upon delivery to the carrier. Myogen Peptides LLC is not responsible for delays caused by carriers, weather, or other circumstances beyond our control.
Products are labeled “For Research Use Only” and are not FDA-approved for any indication.
Myogen Peptides LLC is solely a supplier of research chemicals and is not a 503A or 503B compounding facility. The regulatory landscape for research chemicals is subject to change. Purchasers are responsible for compliance with all applicable laws.
Myogen Peptides LLC reserves the right to modify this policy at any time. Changes will be effective upon posting to the Website. The policy in effect at the time of your order will govern that transaction.
For questions about this Return Policy or to report an order concern, contact Myogen Peptides LLC using the information below.
Contact Myogen Peptides LLC promptly with your order number, delivery details, photos when applicable, and a clear description of the concern.
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